If you don't find your question below, please email FloralMeRotten@gmail.com or call us, and we will be happy to answer any questions!

Q. Where can I find some instructions for how to rent?

A. Visit our "How to rent" page by clicking our "How to rent" tab at the top of the page. 

Q. How do payments work?

A. We offer 2 payment options: All the payment is due up front or SHOP PAY which splits it into 4 payments. 

Rates from 0%-36% APR. Payment options through Shop Pay Installments, are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers https://www.affirm.com/licenses.

Q. How far do your included delivery fees go?

A. We will deliver for free within 15 miles of our warehouse in Chattanooga, TN and pickup time is no later than 9:00PM. Pickup times after 9:00PM can be scheduled for an additional fee. If you cannot determine if your event address qualifies for free delivery, give us your address and we will be happy to let you know. 

Q. If we booked Floral Me Rotten for Planning/ Coordination as well as floral designs does the pick up fees still apply? 

A. No, since a team will already be there to clean up, those fees will be waived. 

Q. What are the pickup fees for pickups after 9pm

A. 9:30PM charge of $50

10PM charge of of $100

10:30pm charge of $150

11PM charge of $200

1130pm charge of $250

12AM charge of $300

However, we will work with your venue for next day pickups so avoid these fees when possible. This will depend on the venue allow us, if the arch is needed the next morning, and if we can fit it into our schedule the next day. 

Q. How much does delivery cost if it is not within 15 miles of your warehouse in Chattanooga, TN?

A. If your location exceeds 20 miles, we charge $1/mile. Not to exceed 75 miles.  

Q. What does it mean when it says price is for 1 setup/location only?

A. That means the price you pay is for our movers and/or florist to set this item up one time, at one location. Additional fees will apply if the desired rental item is to be moved from the ceremony to the reception, or anywhere else. 

Q. What if I want to see an Altar/Arch/ or Backdrop in person first?

A. We do not meet to show you these products because they are too big and cumbersome to transport for these kinds of appointments. We strive to provide you with clear and precise photos and videos so you know what the product looks like before you rent. Please see additional photos and videos on our Instagram account @FloralMeRotten. 

Q. Can I request a different floral arrangement be made and rented for my Altar/Arch/Backdrop?

A. Yes! Keep in mind that these have additional fees depending on the style and floral design wanted. Please contact us at FloralMeRotten@gmail.com for further information. 

Q. There is an Altar/Arch/Backdrop that I would like for my event but you do not currently offer it, can you get this for me?

A. We would love to know what you are looking for and we may be able to provide it for you as a rental soon. Please email us the details and we can let you know if this is possible. 

Q. I am having problems checking out, is the checkout button not working?

A. First, please check to see if the browser you are using is Internet Explorer. If so, open a different browser like Google Chrome or Safari. Internet Explorer is not supported by our website host Shopify. If this doesn't solve your problems please email or text us and we will quickly get back to you!